How do I know a driver is on the way?

You can follow your driver on the Point-Bee app. So you’ll know when he or she will arrive. You’ll get a photo of who is picking you up.

How do I pay for my ride?

This is the 21st century, yo. No one carries cash anymore.

When you signed up for Point-Bee, you authorized us to take money directly from the account you specified. So your fare will automatically be charged to the credit card we have on file.

Should I tip?

Tipping your Point-Bee driver is not required, but good karma is . . . well . . . good. So if you enjoyed your ride and experienced courteous service, feel free to add a tip.

Will I get a receipt?

The receipt for your ride with Point-Bee will show up on your app, and a copy will be e-mailed to you. Technology is handy that way.

You can view your ride history at any time by signing in to your Point-Bee account.

What if I left something in the driver’s vehicle?

The Point-Bee app includes the phone number of your driver. If you realize you’ve left something behind, give your driver a call.

If you can’t reach your driver, please visit point-bee.com/lost to arrange the return of your item.

What if I had a bad experience?

You’ll have the opportunity to rate your driver.